Shipping & Returns

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Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases, you will receive a refund in a shorter amount of time. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply log in to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to any address in the Australian region although some areas such as TAS, WA, and NT may receive an extra fee to cover the shipping costs as we get charged more for these areas depending on where you are situated.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight & size-based.

caravanrvparts.com.au uses Startrack Road Express to ship our items all over Australia. For all little items or items with free freight, we use Australia Post. 

When an item is purchased it will be processed that very day or the following day. We make sure all our items are carefully wrapped and protected for a safe stress-free delivery! 

Enjoy your shopping :)


Shipping national wide from:  Brisbane, Gympie, & Melbourne
Pick-up from: 51 - 59 Snook Street, Clontarf QLD 4019 
Querys: (07) 3283 8969 || spares@greenrv.com.au
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